Artificial intelligence

Artificial intelligence

The AI Fitness gap: what separates leaders from laggards

Organisations are investing in AI more than ever, yet most struggle to translate that investment into measurable business outcomes.

PwC’s AI Performance Study shows that the difference does not lie in access to technology, but in organisational fitness: the extent to which AI is embedded in decision-making, governance, data, skills and accountability.

Discover why AI leaders generate more value

 

The AI Fitness gap: what separates leaders from laggards

How AI leaders create value

Turn AI investments into measurable business results

Why the gap between AI ambition and performance continues to grow.

Most organisations can point to dozens of AI initiatives. Far fewer can demonstrate a clear impact on revenue, margins or operational performance. Our AI Performance Study shows that 20 percent of organisations capture 74 percent of all AI‑driven value. The difference is not ambition or technology budgets. It comes down to how deliberately organisations decide where to start, what to prioritise, and how to scale AI in a way that ensures ownership, governance and alignment with profit and loss. AI leaders treat AI as a performance journey, not a collection of pilots. Our research also shows that returns from AI increasingly depend on the speed at which organisations scale solutions that actually work. Leaders accelerate AI‑driven growth early, while others remain focused on optimising individual use cases, widening the performance gap even further.

Discover why accelerating AI‑driven growth is critical to achieving real ROI.

From AI ambition to results

Put AI to work in the decisions that create value

AI only creates value when it influences the decisions that matter most. Our research shows that leaders embed AI directly into everyday workflows, enabling faster, better and more consistent decision‑making across the organisation. Moving from tools to real impact requires AI to become part of how work gets done.

Integrate AI into value‑creating decisions

Where AI moves from promise to performance

Many AI initiatives show promise early on but stall when organisations attempt to scale. Real performance improvement only emerges when AI drives changes in operating models, processes and the way people work. Our research confirms that lasting impact comes from business transformation, not from isolated applications.

Transform your organisation with AI

AI designed for growth, not just pilots

Pilots alone do not deliver growth. Organisations leading in AI build the foundations required to scale innovation safely, reliably and repeatably. Our AI Performance Study shows that sustained performance and growth depend on modern, cloud‑native and governance‑driven data platforms that can support AI at scale.

As AI becomes embedded in core processes and increasingly autonomous systems, growth is no longer just a technology challenge. It becomes a question of control over data access, decision-making, and the boundaries within which AI can operate. Without these foundations, AI accelerates complexity rather than performance. This is why AI leaders modernise their data stack with sovereignty, governance and scalability built in from the outset.  

Discover how cloud sovereignty enables scalable AI 

FAQ

It is rarely about the technology itself. Our AI Performance Study shows what truly makes the difference: organisational readiness. The key is how deeply AI is embedded into decision‑making, governance, data, skills and accountability. Organisations that get this right capture 74 percent of AI‑driven value, while representing just 20 percent of companies.

AI leaders make deliberate choices about where to start, what to prioritise and how to scale, always with end outcomes in mind. They do not see AI as a series of pilots, but as a journey towards performance. Our research shows that starting early and strategically widens the performance gap compared to organisations that focus only on isolated use cases.

True AI returns are visible across three areas: revenue growth, margin improvement and operational performance. We recommend linking AI initiatives to these outcomes from the outset, rather than measuring success by the number of pilots or the level of technology investment.

The answer is clear: they scale successful initiatives quickly and establish strong AI governance and data foundations before scaling.

Scaling typically stalls for three reasons: a lack of data governance, the absence of a standardised AI operating model, and insufficient integration into day‑to‑day workflows. We help organisations build cloud‑native, governance‑driven data platforms that enable AI at scale.

As AI becomes embedded in core processes, control over data access, decision boundaries and data sovereignty becomes critical. We advise building sovereignty, governance and scalability into the data stack from the start, not as an afterthought.

Our research identifies three consistent steps taken by AI leaders:

  1. Select a decision-making process with direct impact on revenue or margin.
  2. Embed AI into the daily workflows.
  3. Measure and communicate impact weekly at the profit‑and‑loss level.

Without governance, data sovereignty and a clear operating model, AI increases complexity rather than performance. We often see the same pattern: organisations that scale AI too broadly and too quickly lose control over data access and decision-making. Ultimately, this approach is more costly than a slower, well‑structured rollout.

The power of AI

We don't just bring tech. We bring results.

Significant cost savings? Groundbreaking products and services? Empowering your people to do their jobs better and faster? With AI, you can achieve this every day. And it’s not just about technology. It calls for strong governance, trust and responsibility.

With responsible AI, we help your organisation create real value while managing risks and ensuring transparency. This way, AI delivers the best possible results.

True success comes from the right strategy. From rich insights and bold execution.  

Real stories. Real results.

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How we help you turn AI into real impact

Start and scale your responsible AI strategy and operations

Lay the foundation for sustainable impact.

Together, we take a structured, responsible approach that balances breakthrough innovation with ethics and risk management. We define your AI ambition and strategy, embed responsible AI into your organisation's DNA, build your tech foundation and establish responsible governance. Whether you're taking first steps or ready to scale, we meet you where you are.

Unlock your responsible AI opportunities

Embed AI in daily work

Enhance your workplace productivity, securely and at scale.

True AI value emerges when it seamlessly integrates into everyday operations, transforming how teams work and delivering measurable returns. Whether it’s enhancement of your CRM, ERP systems, Copilots, smart assistants, or embedded intelligence, we help you move from experimentation to measurable business outcomes. 

Empower your teams

Transform your business with AI

Reimagine your business processes, with AI at the core

AI is transforming core processes across industries, yet many struggle to move beyond pilots. We leverage our specialised knowledge across asset-heavy industries, public sector, healthcare, engineering and  construction, and key functions like finance, procurement, IT, and human resources to reimagine your critical processes. Together we create and orchestrate end-to-end solutions for your biggest challenges, from start to finish.

Transform with AI

Create your next-gen data platform and steering model

Modernise your data stack that powers AI at scale

Future-proof your data and decisions with a modern foundation built for AI. We help you modernise your data stack for GenAI, ensuring your platform is cloud-native, AI-ready, and governance-enabled to meet regulatory requirements and enable scaling.


Whatever we do for you, we always meet you where you are  

Whether you are taking your first steps, ready to scale, or leading the way, we meet you where you are, so you can accelerate your progress.

Ignite - client journey

Start your AI journey

You're exploring ideas, testing use cases, and discovering AI's potential. We come alongside, so you can build your AI strategy. Establish responsible practices from day one. Design initial operating models. Set up basic technical foundations. We help your people with basic AI skills, so you can identify quick wins and build organisational awareness.

Accelerate - client journey

Scale and empower AI

You have moved beyond pilots and are ready to scale. We help you set up your data, implement AI governance and risk management, organise data and AI teams and processes. We support your people in developing AI capabilities and building robust infrastructure, so you can align AI with your business goals and prepare for broader impact.

Evolve - client journey

Lead with trust and vision

AI is embedded in your operations, and you’re scaling with confidence. You are working on comprehensive compliance strategies, maintaining governance, and future-proofing your AI roadmap. We unite expertise and tech, so you can build impactful use cases, meet international standards, and ensure your organisation leads responsibly in a rapidly evolving AI landscape.


Leveraging the best solutions from our ecosystem for your organisation

AI is reshaping how your organisation operates and delivers value – automating tasks, generating insights, and enabling better decisions. But how much impact you achieve, depends on knowing which solutions to apply, and how to embed them effectively.

Through our ecosystem of tools, platforms, and partnerships, we identify and integrate what fits your organisation best. We bring together strategy, technology, and execution to deliver AI that’s not just powerful, but purposeful.

Explore how we bring it all together:

Accelerating end to end transformation core

Technology alliances that power your core

We work closely with leading tech partners to optimise your operations and accelerate transformation.

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Accelerating end to end transformation your industrie

Our solutions built for your industry

Looking for ready-to-use solutions? Visit the PwC NL Store to explore our AI business solutions tailored to your sector.

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Curious how AI can transform your organisation’s performance?

Let’s connect and explore the possibilities.  

Book an AI Lab session

Our AI Lab is equipped to help you navigate and drive your transformation. Through our commitment to innovation, we offer a space to explore, interact, and learn about AI and its impact on your business. By understanding yours and the industry’s challenges, opportunities and trends, our AI experts and technology partners are here to create responsible and value driven AI opportunities together with you.

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We are proud member of AI Coalition 4 NL, supporting responsible AI by partnering with government, business, and knowledge institutions. We share expertise in technology, legal, and transformation to build trust in AI and drive sustainable innovation.


Contact

Edwin van Bommel

Edwin van Bommel

Partner, PwC Netherlands

Tel: +31 (0)65 116 64 16

Mona de Boer

Mona de Boer

Partner, PwC Netherlands

Tel: +31 (0)61 088 18 59

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