Internal Firm Services

The AddValue team, along with the teams of PST (Portfolio Support) and Data Quality, is part of PwC's mid-office. These three teams together form our mid-office Business Enablement Services (BES). As part of PwC's digital transformation, we have also transformed our mid-office functions to the cloud. This means that the entire Contact-to-Cash cycle (C2C) is ready for the future. With the introduction of C2C, BES is currently undergoing a transformation to translate all processes to the teams within BES. Within BES, we have employees from various backgrounds, including finance, legal, risk, and compliance.

PwC is evolving constantly. We believe that Business Support should anticipate changes in both the business and the market, and that is why we offer sophisticated services that meet our internal customers’ priorities. The Business Support team consists of skilled professionals who act as valuable sparring partners for the business. They also provide proactive and flexible support, making maximum use of technology.

Business Support is divided into two teams: the Customer Team and the Expert Team. The Customer Team consists of Management Assistants, Virtual Assistants and Personal Assistants. They support their stakeholders in managing their daily schedules and all associated activities. Engagement with internal and external customers is the key. The Expert Team brings together six different fields of expertise. Our Expert Assistants arrange travel and accommodation abroad, handle visa applications, and organise complex meetings at internal and external locations. In cooperation with HR, they also assist in job application procedures and onboarding new employees. Last but not least, they ensure that all correspondence adheres to the PwC house style.

As a Business Support professional at PwC, you and your team of dedicated colleagues can take Business Support into the future. You can make a difference by challenging yourself and your team to do better, day after day. That is why we want you to continuously improve your skills and the standard of service that you deliver.

Corporate Group is een Business Unit met diverse expertises die rechtstreeks rapporteert aan de Raad van Bestuur. Deze expertises opereren vanuit een intern perspectief als Business Partner voor onze business. 

More about the Corporate Group

PwC has more than 5,000 staff working in 14 buildings covering a total of 85,000 square metres. Their daily work depends on the support of the Facility Management team. Our team moved beyond a standard approach to custom service delivery a long time ago. All our operational and tactical work is outsourced to our partner ISS. We now focus on strategic frameworks and outputs so that our services generate significant added value for our organisation.

What else do we do? We align Facility Management’s objectives with PwC’s overall strategy. Based on this alignment, we plot a clear path and define our approach to our property or our many portfolios, including Media Services, Mobility, Food & Beverage, Maintenance, and Security. That path – the speck on the horizon – inspires dreams, aspirations, and ideas that we then transform into major and minor projects that deliver tangible and specific results.

In short, we are a dedicated team that makes an important contribution to PwC’s strategy by ensuring excellent facilities and services and that occasionally has a direct impact on PwC’s operational requirements and management, for example how we work, meet, and communicate in our buildings.

The Finance department is divided into two units, Controlling and Operations. In each one, you will have the opportunity to extend your range and continue improving in your specific area of expertise. Our team is always on hand to follow up systematically on financial processes while considering what the practice requires and what is happening in the market.

The Controlling unit checks timesheets, monitors the correct valuation of working capital, prepares annual accounts, and maintains the financial organisation so that accurate data can be reported to the various PwC departments.

Operations unit staff are devoted to ensuring that everyday internal financial processes run smoothly. They do this in five teams. The Client Investment team is responsible for accounts receivable and invoice processing. The Accounts Payable team processes incoming invoices and also invoices both internal and external suppliers (including those beyond PwC Netherlands). The Payroll team is responsible for payroll administration and the General Ledger team sees that all financial entries are transferred to the general ledger from primary documents, submitted files, and subsystems. This team also processes customer receipts and handles all outgoing payments and treasury in the broader sense. Finally, the Data Quality team manages basic client data, which includes checking the accuracy of client data entered by professionals.

Our Human Capital professionals want both our own employees and external candidates to have a positive experience. To begin with, we do this by offering our employees a competitive benefits package that we review every year.

We also act as an HR Advisory business partner for our professionals when it comes to talent management, absenteeism, performance management, and sharing the right management information.

Human Capital is also dedicated to learning and development. For example, we organise internal training programmes that are both specialist in nature and geared towards management development. Personal development is a top priority for us.

We are naturally involved in talent acquisition. Our dedicated talent acquisition team is in constant touch with talented, skilled, and experienced candidates so that it can supply PwC with the energetic new employees it needs to grow and develop as an organisation.

New employees, including those from abroad, start out their careers at PwC Netherlands and can then move on to other PwC offices. Our Global Mobility team ensures that transfers and business trips run smoothly.

As an HR professional at PwC, you will have the opportunity to make a difference in a constantly changing environment. You will be part of a dedicated team that cooperates closely to achieve the desired result. We believe it is important for you to build on your talent and take full advantage of the opportunities that HR offers our organisation.

IT Services (ITS) is PwC Netherlands’ internal IT organisation. We design, build and outsource IT solutions and ensure that they continue to meet peak performance standards. We work mainly for PwC’s 5,000 internal professionals but our IT solutions are often used by external clients as well.

As a member firm in the PwC Network of Firms, we are also part of the European and global IT organisation, in which we help to implement and roll out major platforms, global applications, and technology. We pool our resources and aim for the best, and we set very high standards, especially in terms of security and data protection.

As part of our responsibility for IT, we support the Tax, Assurance, and Advisory Lines of Service, as well Facility Management, Finance, Marketing, and other departments and units. We offer outstanding managed services, including laptops, telephony, collaboration tools, video-conferencing, VPN, DMS, VDI, and RPA.

We work with our Lines of Service colleagues in Digital Accelerator teams focusing on business transformation, innovation, and Digital Assets, for example by making use of robotics, AI, and data analytics.

Our experts work in the departments Technology, Security, Applications, End User Services, Project & Change, and Contracting. Most of our teams are based in Utrecht and Amsterdam.  

Every member of our enthusiastic and creative team makes a valuable contribution based on their specific experience and background. We believe in cooperation and openness because that is how we can bring out the best in one another.

At PwC, you can count on having a multi-faceted job in a pleasant and friendly environment where you can truly be yourself. We value individual differences and we are keen to help you develop your specific talents.

Brand
Our Brand team focuses on positioning our brand (corporate, employer, internal branding). We also lend assistance in communication on corporate topics, for example corporate sustainability, innovation, or diversity. Our aim is to consolidate PwC’s market position and to continue to build and protect the PwC brand.

Marketing & Communication
The M&C team is responsible for PwC’s go-to-market across industries, Lines of Service and topics. We focus on developing multimedia campaigns, from planning, scheduling, execution, and tracking all the way to post-campaign analysis.

Job Market Communication
This department is also known as Employer Branding. Our aim is to create a positive brand image for PwC as an employer. We do this by creating compelling content and by optimising the candidate journey. Ultimately, our aim is to recruit new personnel and connect with outstanding talents. For example, we support and advise the Recruitment department in their ongoing communication with our target groups in the job market.

Editing
Our Editing staff supports the other teams by creating commercial and other content. This involves more than putting words on a page; it also means photography and multimedia content (e.g. infographics, animations, videos, data graphs).

Online
The Online team is responsible for managing and maintaining our digital marketing channels, We develop and refine PwC’s digital strategy, brand and design channels, and analyse data. Examples include pwc.nl, our social media channels, e-mail marketing/marketing automation, and SEO/SEA (owned, bought and earned).

Our aim is to use our digital marketing channels to consolidate our brand, to position PwC as a Thought Leader, and to open up opportunities for contact with clients and prospects throughout the customer journey and in the most user-friendly way possible.

Clients & Markets
Clients & Markets helps our practice to generate growth in markets, among clients, and on specific topics (such as Digital, Sustainability, and Future of Finance). The department delivers information and insights relevant to our clients’ strategic agenda and is an expert resource for commercial disciplines, including account management, relationship management, business development, value proposition development, and opportunity management. Our work is guided by our commitment to our clients and our desire to continuously improve our expertise.

Clients & Markets helps our colleagues in practice to achieve growth in markets, with clients, and on specific themes (such as Sustainable Progress, Future of Work, Risk & Regulatory, Future of Finance). In addition, the department provides information and insights that are relevant to the strategic agenda of our clients and expertise in commercial areas such as account management, relationship management, business development, value proposition development, and opportunity management. Customer focus and continuous development of our expertise are the guiding principles.

Within the Clients & Markets department, we have the following teams: Markets Strategy & Transformation, Creating Insights, Winning Work, Industry-Region- and Account Management, Value Proposition Design, Salesforce, and Client Feedback.