Understanding the expectations of stakeholders and incorporating them into our work
Public & Regulatory Affairs
Thanks to almost 5800 colleagues in the Netherlands, our contact with clients, and our partnerships, PwC is in close touch with society. We continuously ask ourselves how we can help to improve societal trust and ensure sustainable progress. To be able to keep answering this question in a world that is changing faster than ever before, we also actively converse with our societal stakeholders. This allows us to better understand their expectations and to incorporate them into our work.
The views of our stakeholders help us to become a better organisation and to offer relevant services as auditors, tax advisers and consultants.
Active dialogue with our stakeholders
We maintain ongoing dialogue with our stakeholders. This includes academics, civil servants, clients, colleagues, politicians, regulators, societal organisations and supervisory board members. By listening carefully, we gain insights into their opinions and expectations regarding our services, business operations, and societal role. Out of all these discussions, we identify key messages.
Societal role: Contributing to the public debate
A societal role that nearly all our stakeholders envision for us is to contribute to the public debate. They see organisations like PwC as a relevant voice because we, as auditors and advisors, engage with numerous organisations, allowing us to gain a comprehensive and diverse view of the issues at play within each sector. Stakeholders ask us to share these insights, based on facts and figures. The themes are varied: from the business climate to the energy transition, and from modernising the tax system to sustainable transitions and sustainable reporting. The common thread is that they are socially relevant and fall within our area of expertise.
Sharing insights and developing them further
We conduct research into societal challenges and potential solutions. This aligns with the expectations of our stakeholders and supports our ambition to build trust in society. Based on facts and figures, we provide relevant knowledge and insights to our clients, the media, and society. We have conversations with stakeholders about these findings, allowing us to hear their reactions, learn from their perspectives, and utilise those insights for further research. We also use the insights from our stakeholders to enhance our services and business operations. Their perspectives are also an integral part of our double materiality analysis, and therefore our strategy.
Helping to sustainably improve audit quality
The audit profession is always on the move. This can, for example, be attributed to changing laws and regulations, as well as changing public expectations in fields such as sustainability, fraud and continuity. PwC wants to help sustainably improve audit quality. We thus examine how things can be improved or done differently, and talk about this with our stakeholders.
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Contributing to the fiscal ecosystem
Everyone has to deal with taxes. Rules tend to change regularly, and the tax system can be perceived as complicated. PwC wants to help improve the system and make it comprehensible, by sharing knowledge about existing laws and regulations, and by sharing ideas about what can be changed or done differently.
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Contributing to the public debate
Through our publications, we want to contribute to the public debate by sharing knowledge based on facts and figures. Therefore, we conduct research on important societal topics such as the energy transition and the business climate, and engage in discussions about these topics with our stakeholders.
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