On 1 March, it is World Compliment Day: a day to reflect on what we appreciate about other people and to let them know that. At PwC we highlight this day every year.
Another reason we pay attention to World Compliment Day at PwC is because it's important not only for the recipient, but also for the giver. Giving a sincere compliment can be quite a challenge. If you want to compliment the other person, you have to think about who the other person is and what they have to offer. And if you don't do it often, it can feel quite vulnerable to express yourself openly.
Within PwC and with our clients, from our professional standpoint, we often focused on how we can do things better. And that is good, because that way we help each other forward.
At the same time it is important that we realise who the other is and what we appreciate about the other. The combination of both the focus on results as the focus on relationship is what makes us into a real team, with each other and with our client. Not just on this one day, but throughout the year.
However, no matter how important we think it is, in the day-to-day hustle, showing appreciation often gets pushed back. Precisely because we want to make an impact. In mutual relationships, appreciation strengthens the connections further. This makes us healthier and happier and we are also more resistant to stress.
That is how we strengthen our mutual relationships and build on trust to create the best solutions, together with each other and with our clients and other stakeholders.
Our purpose has arisen from the expectations our stakeholders have of us in the midst of the big challenges the world is currently facing. We want our service delivery and offerings and other activities contribute to the solution of these important problems and build trust in society. That is our licence to operate and our purpose.
To live up to our purpose relates not only to ‘what we do’, but also to ‘how we do things’. That is why we have formulated values that are in line with our purpose. If we want to add value to our clients and society at large we need to be perceptible of their needs. This requires an outside-in perspective and looking at problems through different lenses.