Inclusion & diversity

Inclusive organisations with a diverse workforce increase stakeholder engagement and operate more effectively. Teams with a diverse composition – in which everyone can be themselves – perform better and are more innovative.

Inclusion Insights promotes inclusion and business performance 

In short, an Inclusion & Diversity (I&D) strategy is necessary. Many organisations want to focus more on I&D, but often do not know how to approach this best. Recruiters, teams and project leaders overlook talents simply because they are different from the ‘norm’. These underrepresented talents feel ignored and have few role models to identify with, especially at the top. Chief Human Resources Officers (CHROs) and Diversity, Equity & Inclusion (DEI) Officers work on inclusion, diversity and equality, but often have insufficient insight or cannot indicate exactly where change is needed.

In line with our ‘The New Equation’ approach, and in cooperation with various clients and partners, a multidisciplinary team from PwC has developed the Inclusion Insights programme. This programme helps companies tackle their I&D challenges more quickly. The focus here is inclusiveness and expanding the network beyond your own environment. With this technology-driven programme we connect people and stimulate the necessary organisational, cultural and behavioural change. With Inclusion Insights, compliance and reporting alone are no longer the main reason for companies to be inclusive and diverse: as the programme promotes an inclusive culture where everyone feels heard, seen and valued. Your organisation becomes a place where all employees can be themselves and so contribute to better business performances.

‘With Inclusion Insights we burst bubbles to strengthen the power of diversity and foster a greater sense of belonging.’

Nicolien Borggreve partner People and Organisation

“Bring everyone in, lift everyone up - the promise of this program”

The Inclusion Insights programme

What are your organisation’s recruitment figures in terms of gender and cultural background? How are you doing when it comes to equal pay for equal work? And is your promotion system and team composition based on unconscious biases? Are you aware of all ESG principles and related (upcoming) legislation? The Inclusion Insights I&D programme gives you an insight into the answers and helps your organisation to change. Together with you, we draw up a maturity model – a baseline measurement in which we examine the challenges an organisation is facing. It consists of these four steps: 

  1. Intake
  2. Analysis
  3. Intervention
  4. Monitoring and evaluation

Depending on the challenge, the organisation may apply an intervention. This may involve, for example, developing an ESG employment conditions policy or pay fairness initiative, embedding I&D compliance, policies and regulations or introducing the Inclusion Insights app. This app links employees on the basis of self-selected goals. In this way you build teams in which expertise and skills are of greater value than origin, gender, age and other characteristics that keep bubbles closed. The rapidly changing world and the social dilemmas that everyone is increasingly facing mean that solutions need to come from diverse teams. The Inclusion Insights app helps to foster connections outside your own circle. This creates multidisciplinary teams, consisting of experts with broad knowledge and diverse (cultural) backgrounds.

The app feeds the dashboard and helps you to evaluate the effectiveness of the connections and interventions. I&D data is collected from multiple sources and relates to different dimensions within the organisation. This allows regular monitoring of metrics, including the gap between the initial, current and desired situation. The dashboard supports internal and external reporting.

Employee Network Expansion Toolkit

More and more organizations are using employee networks or diversity networks to address challenges that certain groups in the organization may experience on the one hand and/or to bring like-minded people into contact with each other on the other. An employee network or diversity network offers a platform for employees who unite based on a specific common characteristic. This can take various forms such as age, sexual orientation and identity, cultural background, disability or phase in life.

In literature the added value of networks is increasingly recognized as a contributor to inclusion within organizations. The strength of networks is that they contribute in an informal way to more inclusion, which can be seen as a valuable addition to existing diversity policy. Most networks are set up by employees themselves. However, organizations increasingly want to help facilitate and formalize this as a means to increase inclusion. 

What should you pay attention to? How do you set up such a network? Which structure do you choose and how do you realize the involvement and inclusion you aim for? 

PwC itself has five employee networks, including WomenNL, Shine (LGBTQI+), Ability, Connected Cultures and YoungPwC. Our networks are increasingly approached by clients and stakeholders to share knowledge and experiences about the way our networks function and the impact they have within the organization. 

Organizations who are not familiar with employee networks encounter many challenges when trying to establish a network. Others who have adopted such practices seek inspiration to come up with creative interventions in order to effectively raise awareness about diversity and inclusion.

In response to the various requests, Connected Cultures has taken the initiative to draw up an Employee Network Expansion Toolkit in which organizations receive tools for setting up an employee network. There are five implementation steps which are important to take into account:

  • Exploration & determination
  • Governance structure and reporting
  • Recruitmant board and members
  • Strategy development
  • Execution plan/creating awareness

Would you like to stay informed about future employee networking workshops and activities, please contact us. 

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Listen to the podcast

In many organisations, including our own, we see a need to develop from awareness and empathy to action when it comes to I&D policy. We not only want to measure, but also bring about change. Listen to the podcast Inclusion Insights – learn more about our motivation and way of working to develop this programme for finding the right solution. 

Listen to the podcast here

How can PwC help you?

Inclusion & diversity is a very relevant element of the S in ESG (environmental, social & governance) policy. Many Chief Human Resources Officers (CHROs) and Diversity, Equity & Inclusion (DEI) Officers are familiar with the challenges arising from low employee engagement, difficulty in achieving the desired I&D effect, and growing pressure from inside and outside the organisation, for example the female executive quota.

Every organisation has its own goals and own culture and is in a different phase of I&D. We help you to identify your organisation’s needs and to motivate  I&D so you can achieve equity and optimise your business performance. To do this, we work with our Inclusion Insights programme, which assesses the full spectrum of issues. We tackle your I&D challenges in a structured way together with you. In doing so, we provide an insight into what is going on within your organisation, based on the experiences of individual employees and the efforts of the organisation. The Inclusion Insights programme also brings together people from different backgrounds and combines their perspectives, ingenuity and passion using the latest technology. Inclusion Insights facilitates connections between people, allowing us to build trust and deliver sustainable results for the future.

Contact us

Yvette van Gemerden

Yvette van Gemerden

Partner, PwC Netherlands

Tel: +31 (0)65 200 59 24

Pauline Mbundu

Senior Manager, PwC Netherlands

Tel: +31 (0)62 304 39 42

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