Community of solvers talks

Client listening

In relationships with clients, it is important to be vulnerable, open and honest with each other. That is the basis for trust and you have to truly invest in this area by listening carefully to clients and going deeper. In this episode, our PwC experts discuss how to do that.

Our PwC experts

Jeroen van Kessel

Partner, member of PwC Netherlands Assurance Board

Ingeborg Smit

Partner, PwC technology expert

Laurens Smit

Senior manager client success

This episode focuses on our relationships with clients. What do they expect from us and how can we further improve and find the best solutions to their challenges together?

‘The current zeitgeist very much revolves around uncertainty. Solving problems requires multiple perspectives. That’s why it’s important to have good conversations in pleasant surroundings while also daring to be critical of one another.’

Jeroen van KesselPartner, member of PwC Netherlands Assurance Board

A good relationship always starts with mutual trust.

‘Building trust takes time. It’s something you have to invest in order to get closer to the client. Visits in person, good conversations or the occasional cup of coffee… This is how you learn the most.’

Ingeborg SmitPartner, PwC technology expert

Listening to each other and having an honest dialogue are a must.

‘Someone once told me that we made too many assumptions. It was a learning moment and a reminder to ask people what they need… You’ll soon hear that they see things differently if you have a proper dialogue.’

Laurens SmitSenior manager client success