Salesforce + PwC

The world's number one customer relationship management platform will transform the way your people and organisation connect with your customers.

How are we so sure it works? We use it ourselves.

Hello, tomorrow. Meet your fully-connected customer

A new value equation to fuel your customer experience

Outcomes-focused. Battle-tested. Innovation-fueled. This is the new value equation for better customer experiences, and it’s your formula for sustained competitive advantage and growth.

We’re building customer-centricity and adaptability directly into your business. Powered with perspective, and driven by experts in the field, this is an equation that goes end-to-end to ensure every transformation delivers tangible impact.

Say hello to customer centricity, say hello to tomorrow.

How we can help

Our PwC Salesforce specialists will support you throughout your digital transformation journey. We’ll work closely with you to determine your company’s unique needs and provide a tailored solution powered by Salesforce, the world’s leading customer relationship management (CRM) platform. Salesforce is fully customisable, allowing you to create a platform of components specific to your needs like a customer portal, automated messaging centre, cloud commerce, artificial intelligence-powered analytics and much more. As a leading provider and global strategic partner of Salesforce, our specialists are happy to facilitate the stand-out experience your customers demand by enabling your people through the power of technology.

Einstein Analytics

Einstein Analytics is a platform that allows you to combine your own Salesforce data with data from other systems (such as Amazon Redshift, Microsoft Dynamics, GoogleBigQuery). Einstein Analytics uses machine learning and artificial intelligence to explore your data and give you the right insights. Einstein Analytics can help to segment and find new target groups and gives you recommendations for your content. The insights are visualized by means of interactive dashboards, reports and graphs and invite you to further discovery. As a result, your organization makes the step from analyzing and explaining to predicting and improving.

We have 30 certified Einstein specialists, including an Einstein Champion, who can help you with the implementation of Einstein Analytics.

Why PwC?

PwC’s a global strategic Salesforce Partner composed of 80+ Salesforce-certified consultants, developers and architects. 

As Salesforce pioneers, we delivered the first implementation in Benelux back in 2002 and have successfully completed thousands since. Our dedicated Salesforce experts have the tools and experience to guide you through every step of your customer experience transformation.

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PwC solutions powered by Salesforce

FullForce Solutions

Always on Workforce

PwC's Always On Workforce solution helps employees discover, engage and collaborate—boosting employee satisfaction, productivity and innovation throughout the entire work lifecycle.

OneBank

PwC’s OneBank Solution helps relationship managers and consumer bankers deeply understand their clients and book of business in a way they could not before, with a true Customer 360, based on proactive alerts, analytics, and tailored insight into the needs of their clients and relationships.

Patient Digital Care

PwC Patient Digital Care is an intuitive, easy-to-use portal that enables providers to extend care beyond the office visit to easily deliver personalized information, services, and support to patients throughout the treatment cycle.

Retail Clienteling

PwC’s Retail Clienteling Solution is a cloud-based platform that helps retailers deliver a differentiated, personalized, and seamless experience to their customer. It integrates with the hardware and/or legacy applications retailers need to run their business.

Sales and Marketing Excellence

PwC’s Sales and Marketing Excellence Solution is an end-to-end process solution from initial inquiry to order, all on a single platform. It provides a seamlessly integrated capability from sales through service that can help you improve speed and efficiency, turn insights into action, and increase customer loyalty.

SmartAgent for Healthcare

PwC’s SmartAgent for Healthcare solution helps health plans deliver seamless, integrated customer support to members. The solution enables customer service agents to leverage box workflows and call scripts to increase their efficiency in resolving member inquiries.

Wealth Management 2.0

PwC’s Wealth Management solution improves a wealth manager’s experience, productivity, and efficiency by providing a 360? customer view. It helps wealth managers advise their clients and select the right investment products.

Lightning Bolt Accelerators

Employee Service Platform: On-Boarding and Self Service

PwC’s Onboarding and Self-Service Solution is an employee engagement solution that enables a company’s workforce to find any information they need.

Employee Service Platform: Pre-Boarding

PwC’sPre-Boarding Solution guides newly hired employees through an intuitive pre-boarding process.

Employee Service Platform: Recruiting

PwC’s Recruiting Solution uses predictive and artificial intelligence to create a single destination for HR teams to manage all of their recruiting processes.

Supplier Relationship Management

PwC’s Supplier Relationship Management Solution (SRM) is a cloud-based integrated solution, that facilitates collaboration and increases relationship visibility between suppliers and buyers with intuitive, self-service capabilities for suppliers in a central location.

Supplier Marketing Community

PwC’s Supplier Marketing Community is a user-friendly solution leveraging Salesforce Communities. It provides suppliers a “one stop shop” for personalized, real-time marketing campaign information.