As the world becomes more complex and connected, the threat of a corporate crisis grows. Regardless of the initial cause, a crisis has the potential to inflict devastating harm, impacting everything from organisational operations to financial stability and the health and safety of your teams. We support our clients through challenging situations when facing a crisis and also understand that the impacts of a crisis can be felt months and even years after it has happened.
Organizations unprepared to manage the consequences of a crisis stand to suffer great financial, operational, and reputational loss. The impacts of incorrectly managing a crisis situation can potentially be more damaging than the actual crisis event.
We work with you to ensure that your organisation emerges from a crisis with greater strength and resilience. In particular, we support you in understand business risks, optimising your organisation’s processes and developing and exercising plans so that you can spot future challenges at an early stage and address them effectively.
Often when a crisis hits, an organisation’s response is disjointed. Resilience competencies and teams, structured in silos that have been developed over many years, are not aligned. So when a significant event occurs, the teams, methods, and technologies aren’t able to function smoothly – and often create more challenges than solutions.
Disruption is inevitable. What matters is an organisation's ability to emerge stronger from crisis, fueled by an enterprise-wide foundation of business resilience. We measure that ability in four fundamental pillars:
A mature organisation is able to maintain a state of informed preparedness, continue essential mission critical functions despite a disruption or outage, execute response procedures to the extent possible during a disruption, and leverage knowledge from previous disruptions to enhance business resilience processes.
To help your organisation get there, PwC's approach involves a holistic strategy that applies several core resilience competencies:
Every crisis brings its own complexities, affecting different parts of your organisation in varying ways. By designing, communicating and practicing an integrated, enterprise-wide crisis management program, you’ll be prepared to navigate those nuances with confidence when a disruption hits.
As you design or refine your crisis management program, engaging appropriate areas of expertise across your organisation will yield an effective and unified preparedness posture.
Working together with PwC professionals, you can design or improve various elements of your crisis management program depending on your aspired level of maturity, including:
Can your organisation sustain operations in the midst of a serious crisis? How do you identify “mission-critical” processes? Do you have a backup strategy in the event of a massive disruption in your technology, facilities or other functions? Are your employees trained to respond during business disruptions?
Companies that take a holistic approach to business continuity management develop the ability to identify, prevent and prepare for events that may disrupt normal activities. A fully integrated business continuity strategy helps to build an overall culture of resilience.
Cyber security incidents are firmly on the agenda, not just for boards, but for regulators, customers, and investors too.
The scale and sophistication of these incidents is increasing every year, and keeping pace with evolving attacker tools, techniques and procedures can feel like an impossible task.
Our incident response retainer services will provide you with this confidence, and allow for rapid and on-demand access to a pool of highly skilled and experienced incident response professionals around the world, as well as a range of adjacent PwC services designed to support you in a crisis.
We ensure that our team in the Netherlands maintains currency with your people, processes and technology meaning that should you require our assistance we can deploy with the minimum time and cost overhead. Our retainers provide global, on-demand, 24x7x365 access to a specialist cyber incident response team in the event of a cyber incident.
Key benefits include:
Now, more than ever before, key stakeholders demand to have the confidence in not only the continuity and recovery, but also the ongoing improvement of an organization's critical business processes and activities should a disruptive event occur. Being resilient as an organization means that you are able to maintain business continuity, protect you reputation and make sure the impact on customers and employees is minimal, all whole dealing with uncertainty and extensive changes.
The main focus of our approach is to help you understand strengths and build the maturity of your crisis management and enterprise resilience to help you evolve capabilities to protect and sustain your core business functions and people. We take a risk-based approach to understand the opportunities and threats you are facing based on the risk landscape in which you operate. This provides the grounds for an agile and risk-sized program to support a systematic crisis management response especially tailored to your organization.