Progressive customer service and engagement creates a culture within an organization that is focused on the customer experience. It provides the infrastructure to build on past successes to reach new levels of excellence. We help our clients transform their customer service and engagement from cost centers into revenue generating businesses.

Key questions to consider

  1. Do you have a defined and clear service proposition that is integrated in your overall customer value proposition?
  2. Do you have an omnichannel engagement model that utilizes digital channels that drive down costs and contribute to a better customer experience?
  3. Can your contact center provide an integrated voice/digital experience to the customer?

How we can help you

  • Help you develop and implement a customer service and engagement strategy that is aligned with your overall customer experience strategy
  • Help you switch channels to enhance customer engagement while lowering costs
  • Optimize the operations of your contact centers to ensure they are value-creating

Contact us

Jennifer Nelen

Jennifer Nelen

Partner, PwC Netherlands

Tel: +31 (0)61 284 15 45

 Vincent le Noble

Vincent le Noble

Partner Consumer Markets, PwC Netherlands

Tel: +31 (0)64 132 67 11

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