How inclusion and diversity have been organised

Our I&D team in PwC NL is responsible for formulating the I&D strategy and plan. It leads the execution of initiatives and training, provides subject matter expertise and works closely together with stakeholders across the Firm to embed I&D within PwC’s DNA. Our I&D team works together with all three Lines of Service (including their Business Units) and with Internal Firm Services. The I&D team also works closely together with internal I&D networks in aligning I&D vision, approach and initiatives. 

By aligning with stakeholders throughout our business, we can support critical I&D interventions that span every stage of our employee and business life cycles.

Governance 

The I&D team is integrated within the People Strategy & Change team, which is a part of the People Cluster in Internal Firm Services. Our I&D strategy is approved by the Board of Management and is a recurring topic on the agenda of the Supervisory Board and Board of Management, following the Dutch Corporate Governance Code. The Board of Management periodically reviews and monitors progress of I&D initiatives. Performance indicators for key I&D topics are included in our management information updates and quarterly reports to our Board of Management, as well as in our Annual Report. 

Stakeholder dialogue 

We find it important to gather the different perspectives of a diverse range of stakeholder groups, as their combined views can help us understand societal expectations best. We have engaged with primary stakeholder groups within our value chain (partners, employees, clients, business partners and workers in our value chain), our regulatory environment (government entities and oversight bodies), those shaping the societal debate on topics that are material to PwC (media and civil society) and with nature as a silent stakeholder. We gathered their perspectives through a combination of initiatives, including our stakeholder dialogue, surveys, desk research and interviews with internal stakeholder representatives. In case of a stakeholder dialogue, a Board of Management member engages in one-on-one conversations with the stakeholders, often supported by a colleague with specific knowledge of the topic. 

These conversations help us understand what stakeholders expect from us, what and how we can improve, and how we can build trust and deliver sustained outcomes.