Creating value beyond the deal: retail, consumer and leisure

Customer retention is top priority in 56% of deals

Disruption by e-commerce, increasing trading costs, convergence in the industry, technological developments and the need to shift to new, more competitive business models are just some of the trends that force leaders in the Retail, Consumer and Leisure (RCL) industry to explore the opportunities of dealmaking. However, a challenging business climate makes it paramount that these deals create value. Both quantitative and qualitative.

We found how RCL companies approach the concept of value creation by combining the results of interviews with our own experiences.

Our research reminds us that there is a constant development in how consumers research, shop and entertain themselves. Companies have to respond to these trends to stay relevant and successful, and we know that M&A can help.

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"M&A is a crucial part to achieve growth as well as a change in business models. However, true value creation through M&A often proves challenging. Sometimes M&A even results in the loss of value, despite seemingly thorough preparations."

Wilmer KloosterzielRetail & Consumer Deals Leader
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Wilmer Kloosterziel

Wilmer Kloosterziel

Partner, PwC Netherlands

Tel: +31 (0)61 386 40 62