Mastering Crisis Leadership: The Resilience Advantage
Enhance resilience, decision making, and crisis leadership
Business leaders understand that the world is now in an era of ‘permacrisis.’ All companies today are facing a more complex risk landscape and increasing threat of business disruption—and most will experience a crisis as a result. Are you ready to become a truly effective crisis leader and guide your organisation through rough waters?
Our crisis leadership training is designed to equip you with the personal competencies and honed intuitive skills at the heart of an exceptional crisis response. Through a blended program that combines classroom sessions, practical assignments, and real-world examples, you will gain the knowledge and skills needed to navigate and lead through any crisis. In this training, you will learn how to make critical decisions under pressure, communicate effectively in high-stress situations, and inspire and motivate your crisis team. We will provide you with practical tools and techniques that you can immediately apply in your own work practice, ensuring that you are well-prepared to handle any crisis that comes your way.
Why is this training important? Because in today's fast-paced and unpredictable world, crises can strike at any moment. It is crucial for leaders like you to be equipped with the right mindset, competencies, and skills to effectively respond and lead in these challenging situations.
This course is in English.
About this course
- This course includes
- After the course
- For whom?
- Who are the trainers
This course includes
Insights into the age of disruption and polycrisis
What does resilient leadership in a crisis look like and what are the challenges
Re-creating capacity and sustaining high-performance personally and as a team
Strategy and sensemaking during crisis, decision making and fostering resilient teams
How to have a learning mindset to emerge stronger from crisis
After the course
Our program is distinctive because it goes beyond theoretical knowledge and allows participants to:
Develop the skills necessary to guide a team through crisis and disruption.
Learn to adapt quickly and seamlessly through quickly changing circumstances.
Build a core of personal resilience.
For whom?
This course is designed for professionals across a broad spectrum of industries who are seeking to enhance their leadership capabilities in times of crisis. Ideal candidates include:
Mid to senior-level managers looking to strengthen their crisis management skills.
Team leaders and project managers who need to navigate their teams through unpredictable and rapidly changing environments.
Executives and decision-makers responsible for organizational resilience and continuity planning.
Public sector leaders and administrators tasked with maintaining public services and safety during crises.
The training is HBO level, but also available to anyone with affinity with the subject.
Who are the trainers
The course is led by Dr. Claudia Van Den Heuvel, Director at PwC UK and Renske de Haan, Senior manager Crisis and Resilience at PwC NL. They will facilitate the 2-day event as moderators for you.
The trainers have extensive knowledge and experience in providing training on the selected topics. A separate trainer is available for each topic.
Date & Location
PwC Amsterdam
Day 1 | November 6, 2025 | 09:30 – 17:30
Day 2 | November 7, 2025 | 09:45 – 16:15
Costs
The costs for attendance are 1450 EU including training materials and catering. The training is exempt from VAT due to our registration with the CRKBO.
For PwC Alumni, a discount of 10% applies. When you register as a PwC Alumnus, please mention in the comments field during registration that you would like to avail the PwC Alumni discount.
Program
The program for the 2-day training program is as follows:
| Program | Day 1 |
|---|---|
| 09.30 - 10.00 | Introduction |
| 10.00 - 11:00 | The age of disruption |
| 11.00 - 11.15 | Coffee break |
| 11.15 - 12:15 | Resilient crisis leadership foundations |
| 12:15 - 13.00 | Lunch |
| 13:00 – 14:30 | Resilient mindset: The challengers |
| 14.30 - 14.45 | Coffee break |
| 14.45 - 16.00 | Re-creating capacity and sustaining high-performance |
| 16.00 - 16.15 | Wrap-up & close |
| 16:15 – 17:30 | Drinks |
| Program | Day 2 |
| 09.45 - 11.00 | Being strategic and directive and sensemaking amidst ambiguity |
| 11.00 - 11.15 | Coffee break |
| 11.15 - 12.15 | Decisiveness, adaptability and agility |
| 12.15 - 13.00 | Lunch |
| 13.00 - 13.45 | The power of us |
| 13.45 - 14.45 | Communicating with impact |
| 14.45 - 15.00 | Coffee break |
| 15.00 - 16.00 | Fireside chat – towards thriving through crisis |
| 16:00 – 16:15 | Key takeaways & close |
*The program is subject to changes
Participation
The training will take place with a minimum of 15 participants.
The registration period generally closes two weeks before the training date. Upon receiving your registration, we will send you a confirmation with additional information about the training. The number of seats available per training is limited, so we encourage you to register as soon as possible. If you are unable to attend, you may send a colleague in your place. Please notify us of this change via email at nl_pwc_academy@pwc.com.
Permanent Education
PE-Portfolio accountants (AA and RA)
You can include this training course as a learning activity in your PE portfolio. After the training course, you will receive a certificate of participation (number of hours of training included).
PE points register controllers (RC)
At the end of the training course you will receive a certificate of participation from us with the number of hours of training followed. You can register this yourself on the VRC website.
Inhouse training
Are you interested in this topic and would you like a tailor-made training course for your organisation? We will gladly discuss with you your learning goals and the desired learning results. We will also determine the duration, date and location of the training in consultation with you. On the basis of a preliminary discussion, we will make a tailor-made training proposal for you. Please contact us for more information.
