The power to perform: human capital 2020 and beyond
Considerations for financial services in the Netherlands
In the face rapidly shifting customer expectations, technological disruption and regulatory developments, the question is no longer whether financial services (FS) is being transformed, but how quickly, how to keep pace, and how to deliver strong business results in this new environment.
In an earlier paper, we analysed the impact of these transformational developments on operational and organisational models in FS, including capabilities, decision making and reporting relationships. In The power to perform: human capital 2020 and beyond, we focus on how these developments are shaping a new people agenda and set out how FS organisations can proactively manage human capital to ensure they remain relevant and competitive.
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