Reshape the future of public sector with AI
AI and digitalisation are transforming the public sector. While AI offers clear benefits, like improved citizen services and operational efficiency, its implementation can be complex and socially sensitive.
In the meantime, public organisations face mounting pressures: rising citizen expectations, budget constraints, labour shortages, declining productivity, and trust challenges in an aging society. Our focus: help governments balance cost-efficiency with public values, like transparency and fairness – while maintaining trust.
AI solutions to optimise government processes
What we help you do:
Enhance citizen experience and service delivery: Deploy conversational AI and intelligent, human-centric triage systems to provide 24/7 support, streamline applications, and help citizens navigate services with confidence.
Optimise internal operations and efficiency: Implement predictive analytics and workflow automation to improve service delivery, reduce processing times, and allocate resources more effectively, while enhancing workforce productivity.
Accelerate policy and regulatory compliance: Use AI to analyse policy impacts, automate regulatory reporting, and enable evidence-based decision-making that balances efficiency with transparency.
Strengthen trust, security, and risk management: Leverage AI-powered analytics to enhance public reporting, strengthen cybersecurity, detect fraud, and provide real-time insights, while maintaining ethical safeguards.
Bridging the gap
With deep experience in Dutch central government, we bridge the gap between experimentation and scalable, responsible implementation.
Contact
Pascal Mannot
Partner Technology & Data Analytics, PwC Netherlands
+31 (0)64 844 90 08
Case studies
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