Midglas lays the foundation for further IT modernization with PwC and ANVA

Midglas legt met PwC de basis voor verdere IT-modernisering
  • Case Study
  • 18 May 2026

To achieve customer satisfaction scores of 9+ and support ongoing digitalization, glass insurer Midglas needed a clear strategic view of what its future IT landscape should look like. Together with PwC, the insurer worked on defining a concrete target architecture, making key design choices, and preparing for the next phase. This resulted in a solid starting point for further modernization and well-informed decision-making.

Midglas

Industry

Insurers

Our role

Strategic advisor and transformation partner for IT and software

Featuring

Digital transformation as the basis for future IT modernisation

Shaping the next step together

In the insurance market, change is constant and fast-paced. Customers expect convenience and speed, underwriting agents and intermediaries want seamless collaboration, and are looking for ways to design processes more efficiently and make better use of data. This requires technology that not only works today, but can also evolve to meet the needs of tomorrow.

Midglas is therefore faced with the challenge of further modernizing its IT landscape and preparing it for the future. This calls not only for technological innovation, but also for clear choices in architecture, processes, and systems - ensuring that customers can be served quickly, effectively, and digitally. 

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Case study: PwC & Midglas

In this video, Midglas and PwC share their collaboration and how they are working together on the next step in IT modernisation.

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“PwC helped us distil a complex IT challenge into a clear, workable future vision. That gave us the confidence to take the next step.”

Rob Hennekam,Director Operations & Finance, Midglas

The next step requires clear choices

Midglas’ ambition is clear: a customer-centric, scalable, and compliant IT landscape that enables further growth and innovation. At the same time, the scale of the required changes is significant, and decisions must be made carefully and based on solid foundations.

Midglas is therefore working towards a future-proof IT landscape that supports customer focus, compliance, and further digitalization. Together with PwC and ANVA, Midglas is carrying out this transformation in four phases.  

Solution From target architecture to a working solution

PwC supports Midglas across four phases:

In close collaboration with Midglas, PwC developed a clear target architecture. This target vision was further developed into:

  • a functional design for a future back-office system;
  • a technical design, including interfaces, performance, and security;
  • and an information model to support Midglas’ operations.

By identifying key design choices and constraints at an early stage, Midglas was able to make well-informed decisions and actively steer towards coherence and long-term future readiness.

Based on a thorough analysis of the market and Midglas’ specific requirements, ANVA was identified as the best-fit core system for policy and claims handling. Midglas was already using ANVA, and the project with PwC validated and confirmed this choice. As a result, Midglas can confidently continue use this solution as the foundation for its modernization.

ANVA stands out for its:

  • proven and future-proof architecture
  • sector-specific functionality built on more than 40 years of experience
  • clear and attractive pricing model
  • AI readiness
  • cloud-native foundation
  • flexibility in screen configuration
  • extensive integration possibilities within a rich ecosystem

Working closely with Midglas’ users and ANVA, PwC is further detailing the products, processes, data and communication workflows.This ensures that the solution not only aligns with the previously defined target architecture and functional and technical designs, but also with day-to-day operations and user needs.

The final phase focuses on implementation: from setup and configuration to integration, migration, and testing of functionalities. This marks the transition from design to fully operational solutions, creating a solid foundation for modernization, innovation, and high customer satisfaction.

Midglas is now approaching the implementation and go-live of ANVA 6. 

Collaboration and division of roles

Midglas is in the lead throughout the entire process. At the same time, the volume of work within a short timeframe is substantial. PwC therefore contributes not only in-depth knowledge and experience, but also additional capacity to ensure speed and alignment.

This is crucial: any delay directly leads to higher costs, because duplicate systems remain in use longer, large project teams continue running, and innovations are postponed. By working together closely, momentum is maintained and timelines remain manageable.  

Results A solid and actionable foundation for modernization with ANVA

The collaboration has provided Midglas with a clear, shared foundation for further modernization of its IT landscape. This foundation goes beyond high-level direction and is fully elaborated in architecture, design, data models, and implementation approach.

This provides clarity on:

  • which decisions need to be made
  • why ANVA is the logical core solution within this landscape
  • how the next steps can be executed in a controlled and structured way

In addition, the trajectory has helped to create momentum. Midglas stays in control, while PwC contributes knowledge, experience, and capacity needed to take major steps within a short timeframe.  

Key results

  • Clear target design
    A clearly defined target architecture, elaborated into functional design, technical design, and an information model
  • Well-substantiated choice for ANVA
    Validation of ANVA as the best-fit, future-proof core solution for Midglas
  • Control over implementation
    Greater direction, capacity, and pace to execute the modernization in a controlled manner and avoid delays

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Ad van der Graaff

Ad van der Graaff

Partner FS Data & Technology, PwC Netherlands

Tel: +31 (0)61 380 10 59

Martin Holm

Martin Holm

Director FS Operations, PwC Netherlands

Tel: +31 (0)62 390 47 94

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