Digitalisation, an important part of our transformation

Digital upskilling

Our customers and business partners expect from us to keep up with technical developments and that our people are digitally literate. The Covid-19 crisis has only increased those expectations. We already started a special training program last year. All our people have access to digital training and information to achieve a fundamental level of digital skills.

Digitalisation of our customers with our BXT approach

Purely strategic or technological advice is no longer enough to be able to handle the complexity of major transformation projects. In order to help our clients find the solutions for their needs, we combine business expertise, a user-experienced centred approach, and technological know-how to change the conversation. We call this the BXT approach. When you look at a problem from all three perspectives, solutions can be developed that may not have been conceived when you approach the problem only from one perspective. Working with a diverse team is the point of departure of the BXT-method.

We keep on investing in digitalisation and standardisation

We continue investing on a global and PwC Europe level in cloud-based systems that standardise the processes within our global and PwC Europe network and make accessing data (independent from place and time) easier. After the implementation of the new HR system (Workday) and a global customer relationship management system (Salesforce) last year we are now in the process of preparing the implementation of a global cloud-based system for engagement management and financial information (SAP S/4HANA).