Robotics Process Automotation

Are you looking for sustainable competitive advantage? Then Robotic Process Automation (RPA) is a way to improve the quality of your products/services, to put more focus on creating value in the chain and to organize your business more efficiently.

What is RPA?

Robotic Process Automation (RPA) is not a physical machine, but a form of configured software that autonomously performs a combination of tasks, transactions, activities and processes over one or more unrelated systems to achieve a result or provide a service.

RPA also has the following characteristics:

  • Computer centric: RPA is a form of automation where User Interface Automation software performs manual operations based on a computer-centric process.
  • RPA is intended to mimic human actions: it uses software to use computer applications in the same way a human being would.
  • Minimal impact on current IT system: the RPA software is configured to work with existing applications, replacing activities and tasks previously performed manually.
  • Collaborative: RPA aims to perform repetitive work. This gives people more time and space to focus on the exceptions in a process, make decisions and keep an overview.

How does RPA ensure a sustainable competitive advantage?

RPA distinguishes itself from other initiatives by the following:

  • Quality: a RPA robot increases the quality of a process by making fewer mistakes and performing automatic compliance checks. Furthermore, RPA has the additional advantage that it provides insight into the collected data.
  • Focus on value-adding activities: by having most of the repetitive work (non-value adding) carried out by RPA software, employees are unlocked. They can spend more time making decisions, dealing with exceptions and overseeing the process. RPA thus increases the motivation of employees.
  • More efficient operations: An RPA software robot functions day and night, while license costs are low. By implementing RPA software, it becomes possible to carry out the work with fewer resources.

How can PwC help you?

PwC can help you implement RPA in your organization in various ways. From an advisor for RPA beginners to a very experienced robot builder.

  • Proof or concept: what can RPA do for your organization? In this phase we build a software robot together with you to test the feasibility of RPA in your organization.
  • Supplier selection: different forms of RPA are possible, entirely depending on your organization and technical environment. As an independent party, PwC helps you select the right supplier, based on process requirements, IT environment and organization.
  • Change management: implementing RPA in your organization has consequences for your organization and specifically for the employees who have to work with the robots. PwC helps to understand these changes and facilitate training for new users.
  • Maturity measurement RPA skills: if your organization already has an RPA Center or Excellence, PwC can support you comprehend the maturity level of this environment is. And what it takes to take the next step to make RPA successful.

Do you want to know more about how PwC can help your organization move forward with RPA? Please contact us.


Jamil Sbeih

Director, PwC Netherlands

Tel: +31 (0)62 086 11 58

Follow us