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Customer service and engagement

Progressive customer service and engagement creates a culture within an organization that is focused on the customer experience. It provides the infrastructure to build on past successes to reach new levels of excellence. We help our clients transform their customer service and engagement from cost centers into revenue generating businesses.

If you want to deliver innovative, cross-channel and cost-optimized services as a key competitive advantage.

How we can help

  • Help you develop and implement a customer service and engagement strategy that is aligned with your overall customer experience strategy;
  • Help you switch channels to enhance customer engagement while lowering costs;
  • Optimise the operations of your contact centres to ensure they are value-creating.

Contact us

Rianne ten Cate

Senior Manager, PwC Netherlands

Tel: +31 (0)62 059 53 11

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