No Match Found
Take the good experiences in the area of remote healthcare solutions along into the near future but make sure that healthcare institutions keep room for their own views and decisions. This is what PwC’s Willeke Bakker and Strategy&’s Sander Visser say.
The healthcare sector has just gone through two months of crisis and capacity management. All regular healthcare has been postponed. This has created waiting lists and an enormous backlog of delayed treatments. The question is, however: should we catch up on everything that wasn’t done? Or should we rather pay more attention to overtreatment? Isn’t this precisely the time to see how to organize things differently?
Willeke Bakker: ‘The crisis provides the momentum to manage things differently. The sector was already reaching the limits of its capacity in terms of staff availability and almost unsustainable costs. The benefit of the crisis is a different way of working. The experiment is done. It is now a question of taking this a step further. This goes beyond remote treatment alone. Tablets have been distributed to people who can be treated remotely. Tasks which used to be the responsibility of home care workers, are now being done by voluntary carers. Students did the shopping for the elderly. Rules have been relaxed. These are things to hold on to.