Reverse Logistics

In many organisations, reverse logistics is not on the corporate supply chain agenda. Among the reasons for this are the complex cost and tax structure, and IT systems that cannot cope with reverse activities. At the same time, reverse chain management plays a key role in driving a positive customer experience. Our integrated operational and tax solution for reverse logistics focuses on optimising the reverse chain in the most cost efficient way. For our clients, we have achieved indirect tax savings of up to 25% and reduced warehousing & transportation costs by up to 50%.

Integral part of the supply chain

The logistics of warranties, repairs, refurbishment, recalls, commercial returns, wrong deliveries and end-of-life returns needs to be treated as a comprehensive business function. We can assist you in making it an integral part of the supply chain organisation so that customer satisfaction increases and supply chain and administrative costs of reverse logistics significantly decreases. We can help businesses with reducing indirect taxes and building a suitable customs approach to control duties and compliance costs for shipping defective, repaired or replacement products internationally.

With our Reverse Chain Diagnostic approach we are able to analyse the improvement opportunities in processes, procedures and infrastructure in a limited period of time, and help you with the implementation of the changes.