Complaints and Appeals

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PwCC does all it can to carry out the certification and verification processes to the satisfaction of parties involved. We will always endeavour to resolve any complaints and appeals with regard to our services in a timely and adequately manner.

Procedure

Complaints and appeals with regard to our services which cannot be resolved with the auditor can be notified in writing to the director of PwCC who will confirm receipt of the notification of the complaint or appeal in writing. The complaint will then be investigated and PwCC will report the outcome of the investigation in writing to the person filing the complaint or appeal. If required, adequate measures will be taken to satisfy the person filing the complaint or appeal to prevent the complaint or appeal from recurring.

In the event of a dispute with regard to insight into the complaints, PwCC and its client undertake to submit for assessment to the Business Conduct Commission of PwC , which will then continue the investigation.

PwCC does not take part in discussions on the financial consequences of inadequacy of products, processes or services delivered, unless the client explicitly requests PwCC in writing to do so.

Disclosure of complaints

PwCC will not disclose any complaints with regard to PwCC or its clients, unless otherwise required by the court.